Immediate past chair- Customer Experience Professional Association (CXPA)-Asia. Executive Director- Infection Control Academy of India. Human Factor (H2H) Marketing, Learning Experience Design, Customer/Patient Experience, Digital Marketing.
CX consultant, supporting over 120 projects in B2C and B2B sectors, a certified Customer Journey Mapping Specialist, CCXP, and XM Professional, and I specialize in design sprints using design thinking methodologies to enhance customer experiences effectively.
Founder & Chief Advisor
KretruTosh Consulting
D-Pathways Consulting
Jayalakshmi Sudarshan
Customer Journey Architect- HP
Chair, CXPA Global Board
DV Srinivas Kumar
Professor in Customer Relationship Management & CX
the University of Hyderabad
Head- Data, Analytics, AI
Capco, a Wipro company
Chetan Srivastava
Professor of Marketing
The University of Hyderabad
Founder & CEO
KOYOPO
Chief Delivery and Experience
Netcore Pvt Ltd
CX Strategist & Transformation Leader
Colombo, Western Province, Sri Lanka
Naveen Temkar, CCXP MCXPC COPC
Associate Director – CX/EX Chairperson – Employee Engagement
Material
India Head – CRM & Channel Excellence
FMC India Pvt. Ltd.
Ex Director Customer Experience, Amazon India, South Africa, Turkey, Singapore.
VP – Business Development, Emojot, Colombo
Head of CRM & Aggregator Partnerships, Domino’s Sri Lanka – Jubilant Foodworks, Colombo
Founder & CEO, Squaircle
Open Call for Speakers
Share your expertise at India’s premier CX conference. We welcome speakers who can contribute insights on:
Innovation in customer experience, CX strategy and implementation, Digital transformation, Customer journey mapping, Voice of Customer programs, CX metrics and analytics