The university of hyderabad
An Institute of Eminence
University of Hyderabad(UoH), is celebrating its Golden Jubilee this Year. In these Five Decades long journey of University of Hyderabad, it had achieved the status of the “Institution of Eminence (IoE)” , which is accorded to the University of Hyderabad (UoH) in September 2019, is a recognition of UoH’s standing, ability and potential to move into the league of the world’s best institutions.
The School of Management Studies (SMS), University of Hyderabad, is celebrating its Silver Jubilee this Year. The School made a humble beginning of its journey towards excellence in management education in 1999, with the Vision to continually strive to achieve excellence in management education, research, training, consultancy and outreach activities with a multi-disciplinary, multi-sectoral and developmental perspective in various areas of Management.
The School offers a two-year full-time flagship MBA (Gen) Programme, an unique MBA programme in Health Care and Hospital Management, a Contemporary MBA Programme in Business Analytics, an exclusive weekend MBA Programme for Executives and a renowned Ph.D. programme in Management Studies.
customer experience professional association
CXPA-Asia
The Customer Experience Professionals Association (CXPA) is a premier global non-profit organization dedicated to advancing the customer experience profession. Founded in 2011, CXPA has grown from a small group of passionate individuals in Boston to an influential community of over 4,000 members across 70 countries.
CXPA Asia is regional advisory council for the Asia and the Pacific region chaired by Pranav Kumar and represented by 18 council members from various countries in the region.
Our Mission
At CXPA, our mission is to support customer experience (CX) professionals in their journey to share, learn, inspire, and grow throughout their careers. We believe that empowered CX professionals lead to exceptional outcomes for organizations and their customers.
Our Vision
We envision a world where exceptional customer experiences are the norm, driven by empowered professionals who understand and enhance every aspect of the customer journey.
What We Do
CXPA is committed to:
Professional Development: We provide resources, training, and networking opportunities that empower our members to excel in their careers.
Thought Leadership: We actively contribute to the evolution of the CX field through research, best practices, and industry standards.
Community Engagement: Our members benefit from a vibrant community that encourages collaboration and the sharing of diverse perspectives.
Join Us
We invite you to join us in our mission. Whether you are a seasoned professional or just starting your career in CX, there is a place for you at CXPA. Together, we can shape the future of customer experiences worldwide.
As a token of appreciation, we are offering a special 20 % discount on CXPA Global membership fees for people in Asia & the Pacific. Sign up or renew your membership for just USD 150—a savings of USD 75 only on https://www.cxpa.org/meet-us/regions/asia. This membership grants you access to valuable resources, networking opportunities, and professional development.
An academia-industry collaboration
Conference Organising Body
Patrons
Prof. B J Rao
VC – University of Hyderabad
Greg Melia
CEO- Customer Experience Professional Association (CXPA)
Prof. V Venkata Ramana
Ex-Dean, School of Management Studies, University of Hyderabad
Prof. GVK Acharyulu
Dean – School of Management Studies, University of Hyderabad
Advisory Council
Prof. Raja Shekhar B
Ex-Dean, School of Management Studies, University of Hyderabad
Prof. I Lokanandha Reddy
Finance Officer- University of Hyderabad
Dr Sapna Singh
Faculty-School of Management Studies, University of Hyderabad
Francis Goh
CXPA Board Member
Executive Body
Pranav Kumar
Conference Chair- Industry
Prof. Chetan Srivastava
Conference Chair- Academia
Prasana Kumar P.
Co-chair Industry
Dr. D V Srinivas Kumar
Co-chair Academia
Dr Angel Lo
Head of Customer Experience APAC – Olympus
Ashima Bhagat
Account Director
ST Telemedia Global
Ali Malik
Head of Customer Experience
Static-A
Aswin Srinivasan
Manager Ingram Micro
Duc Hoang
Gabrielle (Gaille) Syquia
Jayalaksmi Sudarshan
Dr Kartina Suri
Manpreet Singh
Nicole DuMont
Rajat Chawla
Rajitha Nair
Raju Kotagal
Sandra D Zoysa
Simon Beeson
Stuart Weddle
Sudha Bhat
Hang Nguyen
Fawad Younus
Navin Temkar
