Poster Presentations:
About Digital Poster Presentations
ICX2026 features a dedicated Digital Poster Presentation track running parallel to plenary sessions. This track provides an opportunity for CX professionals, researchers, and practitioners to present case studies, research findings, and innovative CX practices aligned with the CXPA CX Book of Knowledge framework.
Key Features:
• Duration: 10-15 minutes per presentation before small groups of delegates in multiple sessions.
• Format: In-person presentation using digital display panels
• Co-Presentation Model: International CXPA members who cannot travel can collaborate with local co-presenters (PhD Research Scholars / MBA participants from University of Hyderabad) who present on their behalf
• Review Process: All submissions reviewed by Scientific Committee; only approved posters presented
• Jury Evaluation: Expert jury evaluates all presentations for Best Poster Award
• Certificate: All poster presenters receive PDF Certificate of Poster Presentation
Co-Presentation Model for International Participants
| For International CX Professionals:• Submit poster abstract for review• Upon approval, a co-presenter assigned• Collaborate virtually to prepare presentation• Co-presenter delivers on your behalf in-person | For University Co-Presenters:• PhD Research Scholars / MBA students eligible• Matched with international CX professional• Learn from industry practitioner experience• Present collaboratively developed content |
Poster Submission & Evaluation
Posters for presentations over digital display are invited on any of the following area-
| 1. Customer Insights & Understanding VOC programs, journey mapping, personas, customer feedback systems, data analytics 2. CX Strategy & Governance Strategy frameworks, business alignment, stakeholder engagement, CX roadmaps 3.Metrics, Measurement & ROI CX metrics design, NPS/CSAT/CES applications, ROI models, dashboards, financial linkage 4. Experience Design, Improvement & Innovation Design thinking, AI in CX, digital transformation, service design, innovation cases 5. Culture & Accountability Employee engagement, change management, CX culture, leadership, organizational alignment 6. CX in Emerging Markets & Industry-Specific Cases India/Asia context, BFSI, Retail, Healthcare, Technology, B2B CX applications |
Review: All abstracts reviewed by Scientific Committee for alignment with CXPA BoK and conference themes
Evaluation Criteria: Relevance, Innovation, Practical Application, Presentation Quality, Q&A Engagement
Awards: Best Poster Award announced during Valedictory Session; winners recognized with certificate and memento
Certificate: All approved poster presenters receive PDF Certificate of Poster Presentation